Returns
(Last updated: August 2026)
If your canvas arrives damaged or faulty, we replace it. You pay nothing — not for the replacement, not for return postage.
In Short
You Pay Nothing
No cost for the replacement, and no return postage.
7 Days
Report damage within 7 days of delivery.
Photographs Help
Of the canvas and the tube it arrived in.
What We Cover
Damage in transit, and any fault in printing or materials. If the canvas reaches you creased, torn, scuffed, or with a printing defect, that is ours to put right.
How to Report It
Email contact@iskuss.com within 7 days of delivery. Include your order number and photographs — of the damage itself, and of the outer tube before you discard it.
Those photographs of the packaging matter more than they might seem. They tell us whether the damage happened in transit or in production, which determines how we fix the process, and they let us claim against the carrier where appropriate.
What Happens Next
We reprint and ship a replacement at no cost to you. If we need the damaged canvas returned, we arrange and pay for the return ourselves — you will never be asked to cover postage. Often we will not need it back at all, in which case the photographs are enough.
Replacements are produced with the same care as the original order, so allow a similar two to three weeks for the new canvas to reach you.
Change of Mind
Every canvas is printed to order, so we do not generally accept returns simply because a piece is not what you hoped for. If you are weighing up a purchase, the painting description and artist background on each listing are there to help you decide before you commit — and if you have a question we have not answered, write to us first. We would rather talk you out of the wrong piece than send you one you will not hang.
If you are buying from within the European Union or the United Kingdom, you have a statutory right to cancel a distance purchase within 14 days of receiving it, without giving a reason. We honour that right. Email us within 14 days of delivery, send the canvas back to us unframed and unmounted, rolled in the tube it arrived in, and we will refund the price you paid once it reaches us. Please use a tracked service — until it reaches us the parcel is your responsibility, and we can only refund a canvas that arrives undamaged. Return postage in that case is yours to cover — unlike a damage or fault claim, where we cover everything.
Questions
Write to contact@iskuss.com. A real person reads it.